1. Scope These General Terms and Conditions (GTC) apply to all deliveries, services and offers provided by mybow gmbh. By placing an order, accepting an order confirmation or making a purchase, the customer accepts these GTC.
2. Prices All prices are quoted in Swiss francs (CHF) and exclude statutory VAT, unless otherwise stated. We reserve the right to make changes to prices, products and technical specifications at any time.
mybow advert block If the customer grants mybow advertising time on their display in accordance with the offer, a price discount may be granted in accordance with the offer.
3. Delivery and delivery times •Items in stock are usually delivered within 7 to 14 days. •For imported products, the delivery times as communicated apply. •Delivery dates and lead times are non-binding estimates. •Delays in delivery due to production, transport, customs clearance, force majeure or supply bottlenecks do not entitle the customer to withdraw from the contract or to claim damages.
4. Installation and infrastructure The customer shall ensure that all the requirements for delivery and installation are met.
a. In particular, the following must be provided: •Access to the installation site •Power supply •Wi-Fi or internet connection •network connections, where applicable
b. mybow does not carry out any electrical installations. Additional work resulting from a lack of necessary conditions, unusual installation situations or difficult access may be charged for separately.
c. How to get there For journeys within a radius of more than 30 km from 6000 Lucerne, an additional call-out charge may be applied
5. Terms of payment a. BASIC •100 % Advance payment •Delivery costs will be charged separately as stated in the quotation
b. BUSINESS Complete Solution •50 % deposit payable upon ordering •50 % Final payment on delivery or installation • Delivery and installation as per the quotation
c. BUSINESS FLEX Complete Solution •50 % deposit payable upon ordering •Remaining balance to be paid in 12 monthly instalments as per the offer •In the event of late payment, all outstanding instalments may be called in immediately •Delivery and installation as per the quotation
d. Payment and Ownership •Invoices are payable within 10 days. •The goods supplied remain the property of mybow gmbh until full payment has been made.
6. Software and content a. Point-to-point software The package includes the Point-to-Point software for managing a single display, with no additional licence fees.
b. Central administration Optional software solutions (e.g. Multi-Device / PRO software) are available for the centralised management of multiple displays or locations, subject to an additional charge in accordance with the current price list. The range of functions depends on the specific software solution used. mybow accepts no liability for the uninterrupted availability of third-party software, cloud or app services.
c. Uploading and operation The creation, maintenance and updating of content is generally carried out by the customer, unless additional content services have been commissioned from mybow. The customer is responsible for ensuring that the content they upload is legally permissible.
7. Premium Content •Premium Content includes the one-off creation of a bespoke starter loop as per the offer. •Subsequent adjustments, additions or seasonal changes are not included in this service and will be charged separately or provided as part of a Premium Care subscription.
8. Premium Care •Premium Care, PRO Software and other subscriptions are billed annually. •The services included are as set out in the relevant offer. •The content adjustments included refer to minor changes to existing content. Extensive redesigns or new content loops are considered separate services. •Subscriptions are automatically renewed for a further 12 months unless they are cancelled in writing at least 30 days before the expiry date.
9. Warranty The warranty is subject to the terms of the relevant offer or product data sheet.
a. The warranty is limited, at mybow’s discretion, to: •Repair •Replacement delivery •Refund of the purchase price
b. The following, in particular, are excluded from the warranty: •improper use •Damage caused by falling or during transport •Vandalism •Theft •Weather conditions •Overvoltage •Damage caused by force majeure •normal wear and tear
c. The warranty covers only the device supplied. Installations, network connections, third-party software and the customer’s own infrastructure are not covered by the warranty. No further claims shall be accepted.
10. Outdoor equipment •The customer is responsible for the safe positioning, securing and proper operation of the equipment. •mybow accepts no liability for damage caused by wind, storms, vandalism, theft or other external factors.
11. Authorisations •Depending on the location, permits may be required for digital advertising displays. •It is the customer’s sole responsibility to ascertain, obtain and comply with all regulatory requirements.
12. Advertising content •The customer is responsible for all content provided by them. •It ensures that text, images, logos, videos and other content do not infringe the rights of third parties and comply with the applicable legal provisions. mybow accepts no liability in this regard.
13. Liability •mybow shall only be liable for damage caused by wilful misconduct or gross negligence. •Any liability for indirect or consequential damages, loss of data, business interruption, loss of profit or loss of turnover is excluded. •Maximum liability is limited to the value of the relevant order.
14. Data Protection Personal data is processed solely for the purpose of fulfilling the contract and will not be disclosed to third parties without the customer’s consent, unless there is a legal obligation to do so. Further information can be found in the privacy policy at www.mybow.ch.
15. Jurisdiction •Swiss law applies exclusively. •The place of jurisdiction for all disputes is Lucerne, Switzerland.
