Business & Operation - Clarity, feedback and new perspectives.

How do guests really experience your business?
With our mystery visit, we check your establishment anonymously and systematically - from the welcome to the last bite. You will receive an honest, professional outside view and specific recommendations for optimising your service, ambience and offer.

Valuation of
- Reception & guided tour
- Business & Operation
- Ambience
- Furnishings, decoration
- Offer, menu, prices
- Cleanliness

Procedure
- Preliminary discussion (60 min. on site)
- Anonymous visit by catering experts (incl. test consumption)
- Report (PDF) with potential for improvement
- Debriefing (30 minutes online or on site)

Option

How satisfied are your guests - and how motivated is your team?
With our open satisfaction survey, we collect honest, visible feedback directly at the company or digitally. The results are processed transparently and form a powerful basis for development, motivation and communication.

Possible formats
- Feedback wall (e.g. post-its, cards, smiley votes)
- QR codes for digital statements or questions
- Live voices*

Procedure
- Preliminary discussion (60 min. on site)
- Survey 3h staff
- Survey 3h guests
- Report (PDF) with potential for improvement
- Debriefing (30 minutes online or on site)

*With consent, e.g. at the counter or in the staff room

Ideal for
- Restaurants, cafés, bars with team structure
- New companies or those in need of change
- Companies with a genuine interest in 
- Employee retention & guest loyalty
- As a supplement to the Mystery Visit 
- Good before concept development

Option